60 Minutes · Arthur Brooks on how to navigate internet trolls

1. 1. Internet trolls constitute a small, toxic group displaying psychopathic "dark triad" characteristics.
2. 2. Troll characteristics include narcissism, Machiavellianism, low empathy, lack of remorse, and sadism.
3. 3. Trolling attacks individuals personally, while constructive disagreement focuses solely on the topic.
4. 4. Humans possess a natural "negativity bias," making one negative comment disproportionately memorable over many positive ones.
5. 5. To mitigate harm from trolls, avoid reading comments and disengage from online conflict entirely.